IT Specialist (Martakert, v Haterk)

Title: Specialist

Department: Technical and Information Systems

Unit: IT

Martakert branch, v. Haterk 

Role purpose

Investigate and provide the solution of problems and technical issues offered by Internet subscribers  and the staff to ensure quality Internet service within the frames of management tasks and instructions.

Key responsibilities

Supporting Internet subscribers

  • Accepting Internet subscribers' complaints transferred by contact center, revealing the reasons of the problems and solving them

 

Maintaining internal network

  • Installing computers
  • Installing operational systems
  • Troubleshooting and ensuring the smooth work of computers

Maintaining video cameras

  • Installing  video cameras
  • Routine inspection of video cameras and troubleshooting

 

Reporting and paperwork  

  • Submitting report according to internal procedures 

 

Other functions

  • Ensuring working relationship with other Units' employees
  • Another Specialist's replacement in the same section 

 

Qualifications and requirements

  • Knowledge of the Armenian, Russian and English languages
  • Windows XP, 7, 8, MS Office (good knowledge)
  • Higher education (BA) Information Technologies
  • 3-5 years of experience in the field of IT